Please read through the information below to find your answer. Otherwise we are just a phone call away, please feel free to contact us. Alternatively you can send us an email and we will get back to you with in 24 hours.
Please note that paying by eCheque through PayPal can delay your shipment by up to two weeks while payment clears through the PayPal system (check with PayPal on the expected clearance date). Once your eCheque or PayPal payment clears, your item will be dispatched to you within 1 business day (excluding bank holidays and weekends).
*Orders completed and paid for by 2.00pm are usually shipped same day (stock levels permitting)
Please Note: Free Shipping is to Mainland UK only. Northern Ireland and Out lying Islands will incur an extra shipping charge. Please contact us for details on shipping costs to these areas
Orders will only be shipped upon successful completion of payment.
Small orders (defined by weight not quantity) will be shipped via Royal Mail.
Larger orders (defined by weight not quantity) will be sent via a national courier and may require a signature.
**Please Note** Shipments to locations outside the UK mainland will be subject to extra postage charges. Please contact us for more information and quotes
We only ship to your billing address unless otherwise agreed beforehand
Orders will be shipped Monday to Friday excluding Bank Holidays
We will send you a dispatch notification email to confirm shipping of your order
1. We must be notified with in the 24 hours after the order is received.
2. Where the problem pertains to the size of materials supplied, the Company accepts no liability due to the fact that all sizes are displayed on site and should be checked before ordering.
3. Where the problem pertains to damaged goods being delivered, the company will require photographic evidence of the damage to be forwarded to the company to allow a full refund or re-issue of order.
4. No refund will be authorised prior to receiving photographic evidence of the damage/ problems experienced with the packaging supplied.
5. If you wish to cancel your order, please notify us within 7 days of the order being received. The order must only be returned to Packaging86 at the customers expense and a refund for the goods will be applied on receipt, providing good care has been taken of the products eg. Products may only be inspected and returned unused and in good condition.
6. If an early delivery is requested, depending on the day of the week, time of day, public holidays etc, the company will confirm by email that the delivery can be met and any additional costs which are applicable.
7. Where the buyer has paid for an early delivery that arrives later than agreed timescale the company will not be liable for any consequential losses or charges from any other third party. However the company will refund the value of the extra delivery charge where the problem arises from the delivery company.
8. Every complaint or problem will be dealt with and actioned as swiftly as possible, however if you are not satisfied with the service given please contact firstname.lastname@example.org detailing all information pertaining to this matter. A response will sent within 2 working days of your problem being highlighted.
9. All refunds will be made by company cheque to the designated name and address given with order. These refunds will be made within 24 hours of your complaint/cancellation being authorised.